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FAQ

Can I buy furniture online?

Yes and no. The majority of our furniture is made to order. There are so many options regarding timbers, colours and sizes that it would be very hard to have enough stock available. But we do always have some furniture ready in our stores for immediate purchase. When viewing examples in our online store most pieces will have an "add to cart" button visible, this means that this particular item can be ordered directly from the website, if the item is in stock and available for immediate delivery it should show this information in the description otherwise the lead time for manufacture is shown. If you are interested in other pieces that are shown or would like to order something else then please call or email us.

How long will my order take?

For furniture if it is in stock then we will arrange delivery or pick up right away. Delivery in Melbourne can be arranged within a few days and interstate deliveries can take a little longer to organise.

For a piece that is made to order you will be given an approximate lead time before you order. This will depend on what you are ordering and what else might be going on in the workshop.

CD cabinets, Bookcases, simple cubes, Hifi furniture will take 8-10 weeks if they are similar to our standard pieces. Beds, Tables and other solid timber pieces can take 12-14 weeks. We are a small workshop and do endeavour to meet these deadlines but pieces will sometimes take a little longer. We will also keep you updated on how your piece is coming along.


Why buy local?

 

Local is your neighbourhood and the people who live and work in it. One’s spending power is like a vote and one should use it wisely. Community or neighbourhood is an important part of our lives, pride in it can be a very life affirming and positive action. Whether it is the streets around us or the larger city or even the country as a whole, our actions can be counted.

 

Choose carefully about how you use your power. Don’t think only about the price, consider the other hidden costs. A table made in Melbourne might cost a few hundred dollars more but the people who make it are being paid a good wage in one of the most expensive cities in the world, they are people who spend their money here in other businesses and have good healthcare and superannuation plans. You are keeping Australia skilled and by supporting apprentice programs you are helping keep the TAFE program going and giving opportunities to young people. The timber that is in the table has come from sustainable forest programs and the manufacturing processes are well monitored with great health and safety programs. That is what you are paying for. Can you say the same about the imported table? Australian manufacturers need to be supported for your own good.

 


What are the different types of wood?

What do "traditional" and "barbi" mean?

On quite a few descriptions of our our pieces you will see these two phrases used. On our bookcases, Cd cabinets, Wine cabinets and chests there are usually these two options. The "traditional" will have solid timber legs and top (where appropriate), recessed side panels, taller feet and a flared top (where appropriate) and the "barbi" has flat panel sides, mitred corners, shorter block feet. On some pieces there will be a difference in price between these two. This not due to a difference in quality but rather labour and materials involved. The "barbi" has the advantage of having many more options available for timbers.

What finish is on the furniture?

Different finishes are used in different circumstances. For the majority of our timbers whether they are veneers or solid we use a high quality Satin polyurethane finish which is applied by hand in our workshop. Occasionally where requested we will use a danish oil which has a more matt appearance. Sometimes for bathroom cabinets, etc we can get a two pack clear finish applied. Exteriors of our painted cabinets are usually a two pack paint finsh from another workshop. Coloured interiors of our cabinets are either colourboard, painted or have a waterbased clear finsh applied.

Can I get furniture delivered interstate?

Yes! We have some recommended carriers to various areas and we provide their details so you can deal direct with them or you can use your own carrier. We do only recommend proper furniture removalists who will deliver door to door.

Do you have a design service?

If we are quoting on a custom piece of furniture then we will provide full dimensioned drawings to you for approval. There is no charge for this even if it includes a visit to your home to discuss the design.

Where is the furniture made?

All the furniture is made in the workshop at the rear of the Brunswick St shop except for the Peter Sands furniture which is made in Northcote and the chairs which are made in Collingwood. See "why buy local" for why this is important.

What are MDF and timber veneer?

MDF (medium density fibreboard) is an engineered board made from waste products and wood fibres from sustainable timber sources. It is a very stable material and is the best surface for painted finishes of any sort, it glues well and holds screws. It is commonly used as the substrate for timber veneers and laminates. It does produce a fine dust when cutting and some odours when first used but once the board is sealed with a clear or painted finish this will go away. All the MDF used by us is made in Australia to high standards and from sustainable sources.

Veneering is the time honoured trade of slicing very fine thicknesses of     A-grade timber and glueing it on to another surface usually MDF or plywood. This enables valuable  timber resources to be used to their full potential. This surface you see is still solid timber but just very thin. This is very appropriate for normal use situations. The most vulnerable part of any piece is the edges or corners and on Wilkins and Kent pieces they always have a thicker matching solid timber edge glued on.

Is the timber from sustainable sources?

Why might my piece look different from the sample shown to me?

Timber is a natural product and it will vary in colour and grain from board to board or even along the length of a single board. We do not stain any pieces and so variation will be expected. Some timbers such as Ash and Oak are fairly consistent in colour and grain whereas others such as Blackwood and Jarrah can vary wildly. We consider this a positive and will often try to display this natural beauty along with gum veins and swirly knots. To an extent we can select timber to suit what you would like so please talk about this with our staff.

 

What sort of warranty do you have?

 

We could easily say “lifetime” warranty but that term is used a little loosely these days. You can rest assured that any furniture piece will be repaired or replaced by us if there is any defect due to manufacturing faults or equipment failure. What is not covered is normal “wear and tear” or if the piece is used in a non appropriate way or in the case of solid timber pieces stored or kept in an unsuitable environment. We take a lot of care when making the pieces to ensure that faults don’t happen, it is a very rare event and at the most has been a broken bed slat or screws loosening.

 

 


 

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